Privacy Policy

PRIVACY POLICY

Newavon Wild Game
Website: www.newavonwildgame.co.uk
Address: 15 Lodway, Pill, Bristol, BS20 0DH
Email: info@newavonwildgame.co.uk
Telephone: +44 (0)1275 372404

Effective Date: 21/07/2026
Last Updated: 21/07/2026

1. Introduction

Newavon Wild Game ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, retain and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our business.

We process personal data in accordance with:

  • The UK General Data Protection Regulation ("UK GDPR");

  • The Data Protection Act 2018; and

  • The Privacy and Electronic Communications Regulations 2003 ("PECR").

2. Data Controller

For the purposes of UK data protection legislation, the data controller is:

Newavon Wild Game
15 Lodway, Pill, Bristol, BS20 0DH
Email: info@newavonwildgame.co.uk
Telephone: +44 (0)1275 372404

3. Personal Information We Collect

Information You Provide

We may collect:

  • Name;

  • Billing and delivery addresses;

  • Email address;

  • Telephone number;

  • Customer account information;

  • Order and transaction history;

  • Marketing preferences;

  • Information submitted through contact forms and enquiries;

  • Communications with us via email, telephone or social media.

Information Collected Automatically

When you visit our website, we may collect:

  • IP address;

  • Browser type and version;

  • Device identifiers;

  • Operating system information;

  • Website usage information;

  • Pages viewed and interactions;

  • Referral information;

  • Cookie identifiers and analytics data.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil customer orders;

  • Deliver products and manage returns and refunds;

  • Create and administer customer accounts;

  • Respond to enquiries and provide customer support;

  • Improve our website, products and services;

  • Monitor website performance and security;

  • Prevent fraud and misuse of our services;

  • Send marketing communications where legally permitted;

  • Comply with legal, regulatory and accounting obligations.

5. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contractual Necessity

To process purchases, payments, deliveries and customer accounts.

Legitimate Interests

To improve our services, manage customer relationships, maintain website security and prevent fraud.

Consent

For marketing communications and the use of certain non-essential cookies, including analytics cookies.

Legal Obligation

To comply with tax, accounting, food safety and other legal requirements.

6. Shopify Services

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that enables us to sell our products and services. Shopify processes certain personal information on our behalf and, in certain circumstances, may act as an independent controller in relation to some processing activities.

Personal information processed through Shopify may include:

  • Customer names and contact information;

  • Billing and delivery addresses;

  • Order details and purchase history;

  • Customer account information;

  • Device information and IP addresses;

  • Website usage information.

Payment information is processed securely by approved third-party payment providers and is not stored directly by us.

Further information regarding Shopify's privacy practices can be found at:

https://privacy.shopify.com

Shopify and certain Shopify services may process information outside the United Kingdom. Appropriate safeguards are used where international transfers occur, including approved contractual mechanisms where required by law.

7. Shopify Applications and Service Providers

We may use third-party Shopify applications and service providers to assist with:

  • Website analytics;

  • Marketing communications;

  • Customer service;

  • Product reviews;

  • Order management;

  • Website functionality and performance.

These providers will only receive personal information necessary to provide their services and are required to process personal data in accordance with applicable data protection laws.

8. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors use our website and to improve customer experience.

Google Analytics may collect information including:

  • IP address;

  • Device and browser information;

  • Website interactions;

  • Pages viewed;

  • Time spent on pages;

  • Traffic sources and navigation patterns.

Google Analytics uses cookies and similar technologies.

Analytics cookies are only deployed where you have provided consent through our cookie consent mechanism.

Google may process information on servers located outside the United Kingdom. Where international transfers occur, appropriate safeguards are relied upon in accordance with UK GDPR requirements.

You may withdraw your consent at any time through our cookie settings or browser controls.

9. Marketing Communications

Where you subscribe to receive marketing communications, we may send information regarding:

  • New products;

  • Seasonal availability;

  • Promotions and special offers;

  • Recipes, events and company news.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our communications; or

  • Contacting us directly.

We maintain records of marketing preferences and consent where required by law.

10. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Shopify and associated service providers;

  • Payment processors;

  • Delivery and courier providers;

  • Website hosting providers;

  • IT and security service providers;

  • Professional advisers and accountants;

  • Government bodies, regulators or law enforcement authorities where legally required.

11. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where international transfers occur, we implement appropriate safeguards, including:

  • UK adequacy regulations;

  • International Data Transfer Agreements (IDTAs);

  • UK-approved standard contractual clauses; or

  • Other lawful transfer mechanisms permitted under UK GDPR.

12. Data Security

We implement appropriate technical and organisational measures to protect personal information, including:

  • SSL encryption;

  • Restricted staff access to information;

  • Password-protected systems;

  • Secure payment processing arrangements;

  • Security measures provided through Shopify and third-party providers;

  • Monitoring and procedures designed to detect and respond to security incidents.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Data Retention

We retain personal information only for as long as reasonably necessary.

Typical retention periods include:

  • Customer orders and accounting records: up to six years after the end of the relevant financial year;

  • Customer enquiries: up to twenty-four months after resolution;

  • Marketing records: until consent is withdrawn or records are no longer required;

  • Customer account information: while accounts remain active and for a reasonable period thereafter.

Customers may request deletion of their account information, subject to our legal obligations to retain certain records.

14. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information;

  • Request correction of inaccurate information;

  • Request erasure of your information;

  • Restrict processing;

  • Object to processing;

  • Request transfer of your data;

  • Withdraw consent at any time;

  • Object to direct marketing;

  • Lodge a complaint with the Information Commissioner's Office.

To exercise your rights, please contact:

Email: info@newavonwildgame.co.uk

We will respond to requests in accordance with applicable legal requirements.

15. Cookies

Our website uses cookies and similar technologies to:

  • Operate and secure the website;

  • Remember preferences;

  • Measure website performance;

  • Analyse visitor behaviour;

  • Support marketing and advertising activities where applicable.

Non-essential cookies, including analytics and advertising cookies, are only used where consent has been obtained.

Users can accept, reject or amend cookie preferences through our cookie consent mechanism at any time.

Further information is contained within our separate Cookie Policy.

16. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from individuals under the age of 18.

17. Complaints

If you are dissatisfied with how we process your personal information, please contact us first.

You also have the right to complain to the:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk
Telephone: 0303 123 1113

18. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or our business operations.

Any changes will be published on this page together with the revised effective date.

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